Privacy Policy

Section 1 – Overview

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, place an order, or contact us for support. It also describes the choices you have regarding your information.

Section 2 – Information We Collect

When you shop with us, we collect information you provide directly, such as your name, email address, billing and shipping address, and details needed to complete your order. If you contact us, we may also collect the information you include in your message.

Section 3 – How We Use Your Information

We use your information to process purchases, confirm payments, arrange delivery, handle returns, and provide customer support. We may also use certain details to send service related messages such as order confirmations, shipping updates, and important account or policy notifications.

Section 4 – Technical Data

During your visit, the website collects some information automatically. This can include your IP address, device and browser details, and activity on the website. This data helps us understand how the store is used and supports troubleshooting, security, and general website improvements.

Section 5 – Marketing Messages and Preferences

If you choose to receive updates from us, we may send emails about the store, new product releases, and announcements. You can opt out at any time by using the unsubscribe link in an email or by contacting us at support@tuxeri.com.

Section 6 – Consent

By providing personal information to complete a purchase, verify payment, arrange delivery, request a return, or reach out to us, you agree that we may collect and use that information for those specific purposes. If we want to use your information for a different purpose, we will ask for your permission or give you a clear option to decline.

Section 7 – When We Share Information

We share personal information only when it is necessary to run the store and fulfil orders, for example with service providers that support payments, shipping, analytics, or website operations. We may also share information when required by law, or when it is needed to enforce our Terms of Service or protect the rights and safety of the store, our customers, or others.

Section 8 – Shopify Hosting and Payments

Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell products and services to you.

Data storage: Your information is stored through Shopify’s data storage, databases, and applications. It is maintained on servers protected by security measures, including firewall technology.

Payments: If you choose a direct payment gateway, Shopify processes your payment information in encrypted form and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Shopify stores payment details only as long as needed to complete the transaction and then removes them.

For more information, please review Shopify’s Terms of Service (https://www.shopify.com/legal/terms) and Privacy Policy (https://www.shopify.com/legal/privacy).

Section 9 – Cookies, Links, and Analytics

We use cookies to keep the website working properly, remember preferences, and understand how visitors move through the store. Some cookies are essential, while others support analytics and service optimisation. You can manage cookies through your browser settings and through the cookie banner shown when you first visit our website. Disabling cookies may affect certain features.

Our site may include links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies.

We also use Google Analytics to better understand visitor activity and improve the store experience.

Section 10 – Security and Policy Updates

We use reasonable safeguards and follow widely accepted practices to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. Payment details are protected using SSL technology and stored with AES-256 encryption where applicable. While no system can be guaranteed as completely secure, we follow PCI-DSS requirements and apply additional measures commonly used in e-commerce.

We may make changes to this Privacy Policy as needed. Changes take effect once posted on this page. If we make significant updates, we will make them clear so you can stay informed. If our business is transferred, merged, or acquired, your information may be transferred as part of that process so operations and order fulfilment can continue.